Multi-Location Order Automation

THE PROBLEM

Each location received orders from five sources: DoorDash, Uber Eats, their branded app, phone calls, and walk-ins. Each source had its own tablet or system.

Staff manually re-entered delivery orders into the POS. During rush hours, this created a 10-15 minute backlog. Orders got mis-keyed. Modifiers were missed. Customers received wrong items.

Inventory was another nightmare. When a location sold out of chicken, the delivery apps still showed it available. Cancelled orders frustrated customers and triggered refunds that ate into margins.

The chain processed 2,000+ orders daily across locations. At a 6% error rate, that's 120 wrong orders every day—each one a potential lost customer.

CONSTRAINTS

• Cannot require replacing existing POS system (Toast)
• Must work with existing delivery app contracts
• Staff training must be minimal—high turnover environment
• Must handle peak volume (500 orders/hour across chain)
• Implementation must not disrupt ongoing operations
• Budget must show ROI within 6 months